Privacy Policy

Last updated: July 10, 2026

Trueline Agents ("we," "us," or "our") provides lead response automation services for businesses. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Information we collect

• Information you provide: when you submit an inquiry through our website or a form operated by one of our business clients, we may collect your name, phone number, email address, and the contents of your message.
• Usage information: basic technical information such as the time your inquiry was received and whether our response was delivered.

How we use your information

• To respond to your inquiry by text message and/or email, on our own behalf or on behalf of the business you contacted.
• To provide the business you contacted with a record of the inquiry and our response.
• To operate, maintain, and improve our services.

Text messaging (SMS)

If you provide your mobile number and consent to receive text messages, we will send you messages related to your inquiry. Message frequency varies based on your interaction. Message and data rates may apply. You can opt out at any time by replying STOP to any message, or get assistance by replying HELP. Consent to receive text messages is not a condition of purchasing any goods or services.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with, or sold to, any third parties.

How we share information

We do not sell your personal information. We share information only with:

• The business whose form you submitted, so they can follow up with you.
• Service providers who help us deliver messages (for example, our SMS and email delivery providers), solely to provide the service.
• Authorities, if required by law.

Data retention

We retain inquiry records for as long as needed to provide our services and meet legal obligations. You may request deletion of your information at any time by contacting us.

Your choices

• Reply STOP to any text message to stop receiving texts.
• Use the unsubscribe mechanism in any email, or contact us directly.
• Contact us to access, correct, or delete your information.

Contact us

Questions about this policy or your data? Email us at [email protected].